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Frequently Asked Questions
How long does delivery take?
We offer free shipping on all orders within the United Kingdom and Germany, with no minimum spend required.
Orders are processed within 1–3 working days and typically arrive within 5–10 working days.
Once your parcel has been dispatched, you will receive a tracking email so you can follow your delivery at any time.
What if the item doesn’t fit or I’m not satisfied?
No problem. We offer a 14-day return policy, giving you enough time to decide whether your item is right for you.
If your order is not suitable or does not meet your expectations, simply contact our support team to arrange a return.
How do I return an item?
Returning an item is simple. Please contact our support team first at:
Items must be returned in their original packaging and unused condition.
Once your return has been received and inspected, your refund will be processed within 5–10 working days to your original payment method.
Is shopping on your website secure?
Yes. Our website is protected with SSL encryption to ensure your personal and payment information remains secure at all times.
We accept secure payments via Visa, Mastercard, American Express, Klarna, Apple Pay, and other trusted payment providers.
Your card details are never stored on our servers.
How do I choose the correct size?
Each product page includes a detailed size guide with measurements in centimetres.
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
If you need additional help, our customer support team will be happy to assist you.