Privacy policy
Updated: March 2026
Terms and Conditions
By using our website, you agree to these Terms and Conditions.
GENERAL TERMS
We reserve the right to refuse service to any customer at any time.
ORDERS
By placing an order, you confirm that you have:
- reviewed the product details and prices
- understood that shipping costs are calculated per item
- agreed to our policies before completing your purchase
PRICES & PRODUCTS
We reserve the right to change prices or discontinue products at any time.
LIABILITY
We are not responsible for:
- delivery delays
- incorrect customer-provided information
- indirect or consequential damages
CHARGEBACK PREVENTION
Customers agree to contact us before initiating a chargeback. Failure to do so may delay resolution, and disputes may be formally contested.
Updated: March 2026
Privacy Policy
Floowa ("we", "us", "our") operates this website to provide you with access to our products and services (the "Services"). This website is hosted on Shopify, which enables us to sell our products to you.
This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, place an order, or otherwise interact with us.
By using our Services, you agree to the practices described in this policy.
WHAT PERSONAL DATA WE COLLECT
We may collect the following categories of personal data:
- Contact information: name, billing address, shipping address, email address and phone number.
- Order and payment information: details of purchased products and transaction history. Payment data is processed securely by third-party providers.
- Technical and usage information: IP address, browser type, device information and browsing behaviour via cookies.
HOW WE USE YOUR DATA
We use your personal data to:
- process and fulfil your orders
- communicate with you about your orders
- provide customer support
- detect and prevent fraud
- improve our website and services
SHARING YOUR DATA
We may share your data with:
- Shopify (platform provider)
- payment service providers
- shipping carriers
- authorities, where required by law
We do not sell your personal data.
INTERNATIONAL DATA TRANSFERS
Your data may be transferred outside the United Kingdom, including to the United States and Canada, in accordance with UK data protection laws.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal data by contacting us at: contact@floowaco.com
SECURITY
We take reasonable measures to protect your data; however, no system is completely secure.
CONTACT
Floowa
Email: contact@floowaco.com